Kate Tammemagi

name Kate Tammemagi is Trainer and Consultant in Ireland. She specialises in delivering customised Customer Service Training Courses and Leadership Development Training Courses in businesses, call centres and professional environments.


Customer Service Role-plays, designing a Customer Service Training Module

02nd July 2010
Customer service role-plays are essential to training and improving the skills of customer service personnel. A well designed thirty minute training module using role-plays will give a quick boost to focus, knowledge, skills and customer focus.Using custo... Read >

The Definition of Exceptional Customer Service

10th May 2010
A clear definition of exceptional Customer service is important for any business. When is a Customer service experience exceptional, when is it BAD and when is it good, but NOT exceptional? Everyone knows that Customer satisfaction and keeping the Custome... Read >